- Receive, analyze and resolve customer requests
- Communicate with customers via live chat and email
- Determine the best course of action that will lead to a quick and successful resolution of the customer’s request
- Escalate customer conversations to upper support tiers for further analysis
- Gather all needed information effectively and provide it to the customer in a concise and clear manner
- Strive to understand our customers’ needs and be able to explain and communicate the solution in an efficient, personal, and creative manner
- Solve customer problems in a professional, empathetic, and courteous way
This position is for candidates located in Israel only.
Requirements:
- Ability to read, write and speak at an excellent, or Mother-tongue level of English
- Ability to understand complex technical issues from text
- Ability to make quick and precise decisions based on a small amount of information
- Ability to explain complex technical information in layman's terms
- Ability to follow work protocols and procedures
- Excellent human relations and understanding of the customer-vendor relationship
- Methodical, organized, and able to multi-task under pressure
- Experience in customer support/Call center - an advantage
- Experience with Elementor - an advantage
Work environment:
What do we do?
Elementor is the leading website building platform for WordPress professionals.
Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their futures one pixel at a time. We provide our users with everything they need to become successful web creators.
A new website is created every 10 seconds using Elementor!
Since we launched in Israel in 2016, we have expanded to more than 180 countries, with more than 11M websites powered by Elementor. More than 7% of all websites around the world are built using Elementor!
How do we do it?
At Elementor, we're building the future of web creation.
We’re all about empowering people, both our employees and our users.
Elementor is a place where you can truly grow.
We encourage professional development and personal growth.
Creativity, friendship, curiosity, motivation, and professionalism are the driving force behind our journey.
Elementor's constant scaling is an important aspect we take great pride in.
