Customer Operations Specialist
Customer Operations Specialist
Customer Operations Specialist (Full-time position, Be’er Sheva)
What is Delegate? Delegate is a productivity technology company that offers an unlimited, all-inclusive personal errands service. We help companies reach a higher level of productivity by bringing peace of mind to their employees. Through our distinct algorithm parsing complex tasks into bite-sized bits, we enhance the productivity of our remote assistants and augment the value of their unique human capabilities. By coupling human gumption and AI, we're transforming productivity, revolutionizing performance, and shaping the future of work.
Who is our Customer Operations Specialist? As a Customer Operations Specialist, you'll understand user needs, and provide a 5-star user experience to each Delegate customer. You’ll work with our teams across the globe (Boston, San Francisco, Israel, Calcutta), to effectively handle day-to-day internal and customer issues, while helping build AI models to solve some of the most complicated tasks in the world. It’s a unique opportunity to be part of the new industrial revolution and learn how to build sustainable and scalable Human + AI solutions. The future is here: you’ll get to effectively replace your position by robots, while reinventing yourself to grow with our company!
Responsibilities
- Coordinate resources to fulfill user’s requests which results in high-quality service
in every aspect of the customer experience.
- Support our customers and remote assistants through direct interactions as well as building scalable solutions.
- Implement quality service standards to support automation and scalability using data.
- Provide insights to design best practices and increase capacity of our virtual assistants through AI solutions.
- Provide feedback to enhance how we fulfill requests and delight our customers.
- Enhance usage of our services by helping customers understand how to best utilize them.
- Effectively handle day-to-day issues and requests from internal teams. - Balance individual objectives while contributing to team goals and working together with other peers.
Skills & Qualifications
- Customer service, operations or account management experience.
- Excellent written and verbal communication skills.
- Excellent problem-solving skills. You won that riddles competition or casually solve Rubik’s Cube.
- Passionate about solving customers’ challenges.
- Data analysis skills.
- Strong attention to detail.
- Strong understanding of (or enhanced ability to comprehend) technical concepts.
- You won’t run away when you hear artificial neural networks.
- Ability to handle complexity and ambiguity.
- Open-minded, collaborative, dependable, and poised when working through customer challenges.
- Excited about being part of a rapidly growing company.
This is a full time position (Sun-Thu) from our Be’er Sheva office.
How can you apply? Please send your resume to Raz@getdelegate.com
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