Technical Support Consultant

19/05/2019

חברה:

Allscripts

תחום:

מחשבים והייטק

תאור תפקיד:

Perform as the main focal point to the customer for complete issue management (resolution and communication)
Research and troubleshoot all system issues and failures varying from data loading, error messages, EMPI connectivity and security.
Work closely with the Product engineering group for escalated issues resolution
Generate and run queries on the Database for issues investigation
Perform periodic system health monitoring.
Troubleshoot system vocabulary and dictionaries/tables issues.
Support dbMotion software upgrades in combination with the customer’s personnel.
Issue various reports based on SQL data repository
Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
Track and document inbound support requests and ensure proper notation of customer problems or issues.
Document problems and solutions to train lower-level support on how to properly address customer or product problems.
Communicate with product development department to improve on current design or to identify possible problems with design.

דרישות התפקיד וניסיון נדרש:

Advantage:

Typically requires 2 - 3 years of experience with healthcare products in a support, development or consultancy environment, of which at least 1 year of experience is in developing or supporting the assigned products and a demonstrated competence in functional or technical components of the assigned products
Extensive knowledge in HL7 and CCD interfaces

השכלה נדרשת:

תואר ראשון

היקף המשרה:

משרה מלאה

קבצים מצורפים: