Customer Success Partner IL

ABOUT US:

MDClone is a big data platform that unlocks healthcare data to enable limitless exploration, discovery and collaboration. We eliminate the barriers between data and those who can use it to transform care.

WHAT ARE WE LOOKING FOR?

We’re looking for a talented, creative, and ambitious Customer Success Partner.

The Customer Success Partner is responsible for supporting the strategy and successful deployment of MDClone at customer sites in Israel.  This is a critical role that requires influence with all stakeholders of client organizations  (up to CEO level) to take clinical concepts into healthcare operations.  The Primary purpose of this role is to manage and control MDClone projects for customers and ensure project completion in time, within budget, and meeting customer needs.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Manage product implementation on customers’ site

• Involvement and manage installation

• Product maintenance with an interface with the Product team

• Product upgrades 

• Responsible for translating customer’s business needs into technical solutions or requirements

• Manage MDClone – Customer relationship, boots on the ground

RESPONSIBILITIES:

• Project success and management of cross functional operations, processes, and services that support implementation

• Proactive solution-minded management of integration and ability to communicate and visualize project and business impacts through implementation timeline

• Define and deliver on clinical and operational elements key to customer success

• Support MDClone Product Management or other MDClone Management by providing project management control on key initiatives.

• Work with Project Team to define estimate & schedule project work to achieve project scope.

• Provide a platform for communication and relationship management -- engage stakeholders for buy-in, relieve bottlenecks & appropriately manage complex and/or difficult communications

• Monitor project performance and manage through execution and control via information and reporting; Assist in root cause analysis.

• Identify and escalate critical issues in a timely manner.

• Manage scope to the contract, and follow scope change process for any changes throughout project lifecycle

• Clear communication of project plan timelines and deliverables, iteration of work breakdown structure and clear communication of meetings and discussion minutes with status of tasks, work to be completed, and work in progress.

• Ability to manage internal and external resource calendars and competencies as required for project success

• Set and communicate team/individual responsibilities

• Definition of gaps in team member or client competencies and escalation of gaps to leadership in a timely fashion