Service Desk Analyst-Sederot- Amdocs
Service Desk Analyst-Sederot- Amdocs
Who are we?
If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on Snapchat or send your images on Instagram, you get great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.
In one sentence
IT Service desk analysts are on the frontline of support. They are focused on helping to resolve technical issues Amdocs employees encounter.
The ideal candidate will need to have an aptitude for diagnosing, troubleshooting and documenting technical issues.
What will your job look like?
• Manage incoming support requests from various channels, such as phone, chat and portal.
• Maintain and Utilize a rich knowledge-base to identify, troubleshoot, resolve and document issues properly.
• Escalate support request to higher-level IT support when required.
All you need is...
• First line level IT support experience preferably within a remote support position.
• Excellent English communication skills, both written and verbal including active listening essential.
• Knowledge of the operational and support aspects of computer systems, software and peripheral equipment including but not limited to: Active directory, O365, Windows 10, Exchange, VPN, Wi-Fi, LAN connectivity.
Why you will love this job:
• You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
• You will have the opportunity to work in a multinational environment for the global market leader in its field.
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